TERMS & CONDITIONS
We truly appreciate every order and we want to provide the best service possible. Orders will be processed within 5 business days at the latest and will be delivered by USPS. We will confirm your order and provide a tracking number by e-mail.
DUTIES AND TAXES
Customer is responsible for duties and taxes if applicable.
We realize that it is sometimes difficult to shop online. If the product(s) you have received does not fit your child and you wish to make an exchange, please contact us as soon as possible at firstname.lastname@example.org. You will be responsible for the return fees, but we will gladly send the new product(s) for free, once we have received your order.
We trust our products and want you to be completely satisfied with your Alex et Estelle purchase. If for any reason you wish to return your unused product(s) -with tags attached-, you may do so in the 15 days following the time you received your order. To initialize the return process, please email us at email@example.com to get your RMA number and return instructions. Shipping fees are unfortunately non refundable and the customer is also responsible for return fees. Alex et Estelle is not responsible for loss, theft or damaged goods during return transit, and therefore we recommend insuring your parcel. In the rare event where you would have received a defective product or that a mistake was made on our side, please contact us and we will make sure to reimburse you for all generated fees.
As with any children products, please use caution with your Alex et Estelle purchase. Our apparel and accessories are of the highest quality, carefully handmade and inspected to meet our standards. However, we recommend to never leave a child unattended with our products. For little ones, clothing should fit snug to the body. We use a mix of natural and synthetic materials, both of which are flammable. Laces, buttons, pacifier clips and blankets shouldn’t be used when your child is unattended since they can be choking hazard. Alex et Estelle will not be held responsible for accidents resulting from poor judgment or misuse of our products.